How to use Telehealth

We offer a few ways to connect to your provider.  Please review the list below and see the method that is a best fit for you to connect you to your provider. 

We will text for email the information that you will need to connect for your session.  Please use that information to get the extension number that you will need to use. 

 

Browser

  1. Open a supported browser on your computer or mobile device, then navigate to the Lifesize guest URL provided to you by the meeting organizer.
  2. If prompted, select Allow to permit use of your camera and microphone.
  3. Enter your name (required) and email (optional).
  4. Click or tap Video & Audio settings to adjust video and audio settings.
  5. Click or tap Join Meeting.

Note: Requires Google Chrome version 73 or higher (Windows/macOS); version 78 or higher (Android); Microsoft Edge version 76 or higher (Windows/macOS).

 

Lifesize desktop app

  1. Download the Lifesize desktop app to your computer.
  2. Open the Lifesize app and click I am a guest.
  3. Type your name, work email address, and the extension of the person, room system, or meeting you want to call.
  4. Click Next.
  5. Select your preferred video and audio options for calling.
  6. Click Join.

 

Lifesize web app

  1. Open the email invitation or calendar event for the Lifesize meeting.
  2. Click the meeting link to open the Lifesize web app in your browser.
  3. Select your preferred video and audio options for calling.
  4. Click Join.

 

Desktop / Laptops

Mobile Devices

Lifesize mobile app

  1. Download and install the Lifesize app on your mobile device.
  2. Open the Lifesize app and tap I’m a guest.
  3. Type your name and the extension of the person, room system, or meeting you want to call.
  4. Tap Join.

Note: Guest camera video and microphone audio are both turned on by default. You can only turn off your camera and/or microphone once your call is answered by the recipient.


 

Phone (Last resort, only of you cannot use video calls - insurance requirement)

To join a Lifesize meeting as an audio-only participant using your phone:

  1. Open the email invitation or calendar event for the Lifesize meeting.
  2. Use your phone to call the number provided.
  3. Enter the extension when prompted.